REFUND POLICY
Refund Policy
At Thera-Suds, we understand the importance of ensuring customer satisfaction. As an e-commerce store specializing in handmade soaps and cosmetics, we strive to provide high-quality products and exceptional service. However, we recognize that situations may arise where a refund is requested. As such, we have established the following refund policy:
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No Refunds Policy: All sales are final, and we do not offer refunds unless otherwise specified in exceptional circumstances.
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Damages and Issues: Upon receiving your order, we kindly ask that you inspect the items carefully. If you discover any damage resulting from shipping and handling or receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take appropriate action to make it right.
- Damaged Orders: If your order arrives damaged due to shipping and handling, you will be eligible to receive store credit. To initiate the process, please take clear photos of the damaged items upon arrival and submit them to our company email at info@therasuds.com. Our team will assess the damage and provide further instructions on how to proceed.
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Return Questions: Should you have any questions or concerns regarding returns, please don't hesitate to contact us at info@therasuds.com. Our customer service team is available to assist you and address any inquiries you may have.
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Exchanges: Please note that due to the current COVID-19 pandemic, we are unable to facilitate exchanges at this time. We apologize for any inconvenience this may cause and appreciate your understanding as we prioritize the health and safety of our customers and staff.
Our goal at Thera-Suds is to deliver a seamless shopping experience and ensure your complete satisfaction with our products. Thank you for choosing Thera-Suds, and we look forward to serving you with the highest level of care and professionalism.
Contact Information: For further assistance or inquiries, please contact our customer service team at info@therasuds.com.