SHIPPING POLICY

Shipping Policy for Thera-Suds E-commerce Store

At Thera-Suds, we understand the importance of timely delivery and strive to ensure a seamless shipping process for our customers. As an e-commerce store operating in compliance with legal standards, we have established the following shipping policy:

  1. Order Processing and Shipment:

    • Orders placed online will be processed promptly. Our team works diligently to prepare and package your items for shipment.

  2. Shipping Carriers:

    • Unless otherwise specified in the product description (e.g., free delivery promotion), orders will be shipped via reputable carriers such as the United States Postal Service (USPS) or United Parcel Service (UPS).

  3. Delivery Times:

    • Delivery times may vary based on factors such as the time of year and shipping company's workload. While we make every effort to expedite shipments, please allow 7-10 days for delivery from the date of order placement.

  4. Tracking Information:

    • Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate the expected delivery date.

  5. Shipping Costs:

    • Shipping costs are calculated based on the weight of the package, shipping destination, and selected shipping method. Any applicable shipping fees will be clearly displayed during the checkout process.

  6. International Shipping:

    • At this time, we only offer shipping within the United States. We do not currently ship internationally.

  7. Lost or Damaged Shipments:

    • In the rare event that your shipment is lost or damaged in transit, please contact us immediately at customer.service@therasuds.com. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you, our valued customer.

  8. Holiday Shipping:

    • During peak holiday seasons, shipping carriers may experience higher volumes, leading to potential delays. We recommend placing orders well in advance to account for possible shipping delays during these periods.

By placing an order with Thera-Suds, you acknowledge and accept the terms outlined in our shipping policy. We appreciate your business and strive to provide you with the best possible shopping experience.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at customer.service@therasuds.com. Thank you for choosing Thera-Suds.